{"id":217606,"date":"2023-07-25T12:06:35","date_gmt":"2023-07-25T16:06:35","guid":{"rendered":"https:\/\/www.lionpublishers.com\/?p=217606"},"modified":"2023-10-20T07:47:32","modified_gmt":"2023-10-20T11:47:32","slug":"improving-employee-retention-through-systems-and-documentation","status":"publish","type":"post","link":"https:\/\/www.lionpublishers.com\/improving-employee-retention-through-systems-and-documentation\/","title":{"rendered":"Improving Employee Retention Through Systems and Documentation"},"content":{"rendered":"\n

Mack Male and Karen Unland founded Taproot Publishing<\/a> to help communities understand each other better. And they\u2019ve created a unique revenue model to do it. In addition to providing news and resources for the Edmonton community, the Taproot team also provides paid B2B content and aggregation services for companies and membership organizations. Taproot began expanding its staff in 2020 and is working with a remote team. They knew they could increase the way they supported and onboarded new employees. <\/p>\n\n\n\n

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The Challenge<\/strong><\/h2>\n\n\n\n

Mack and Karen also recognized that they had been working so hard \u201cin\u201d their business that they hadn\u2019t prioritized working \u201con\u201d their business. As the team continues to increase its output of original reporting, newsletters and custom content for clients, Mack and Karen wanted to create some fundamental infrastructure to support their team members and make it easier to run the organization.<\/p>\n\n\n\n

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The Result<\/strong>s<\/h2>\n\n\n\n

Mack and Karen wanted to focus on creating team-building training and support materials to improve retention of their team members. They also recognized, with a distributed team, that these materials had the best chance of being utilized if they were easily accessible. By participating in the 2022 GNI Startups Lab on Building and Managing a Team and with guidance from their program coach, Bene Cipolla, the Taproot team got busy. They created an intranet system, which now houses all of their orientation documentation, a new Taproot employee handbook and training videos. By creating this intranet portal, Mack and Karen feel like they\u2019ve created a resource that will directly impact their ability to retain new team members.<\/p>\n\n\n\n

They put their new assets to the test when they hired and onboarded a part time employee using their new intranet and materials. That employee is still part of the team \u2013 an important data point that suggests Mack and Karen\u2019s new system is increasing employee retention and satisfaction.<\/p>\n\n\n\n

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The Wins<\/strong><\/h2>\n\n\n\n